FREQUENTLY ASKED QUESTIONS:
GENERAL Q & A:
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What is your return policy?
We only offer exchanges so please keep this in mind before placing an order!
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How can I contact customer support?
You can email us at daesignstudio@gmail.com or message us on instagram @daesignstudio
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Do you offer international shipping?
Not at the moment :(
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What should I do if I receive a damaged item?
Please contact us through instagram or email and send a picture so we can replace it!
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What is your shipping timeline?
Since everything is made in-house, we will ship your order out 1-2 weeks after you’ve placed it! (Shipping takes 2-5 business days)
PRODUCT RELATED Q & A:
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How do I use this product?
Click, click, click!
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Why are there small lines if I look closely?
These products are 3D printed so there may be small imperfections upon close inspection and small layer lines are visible due to the 3D printed nature of this product.
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Are there any special care instructions?
Try not to drop the products because certain products have small, fragile components.
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Is this product suitable for children?
This product is perfect for children but please make sure to keep an eye on them as this product is not intended for oral use.
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Where can I find information about your in-person events?
Please navigate to our instagram or event page for future in-person pop-ups/events!